Terms of service

What these terms cover

These terms govern the use of Sotance by businesses (agencies and brands). Sotance is a business-to-business service: by creating an account you confirm you act for a company. The contract is between your organization and Altis Koten SRL.

The service

Sotance asks AI assistants the questions you set, several times a day, records their answers and shows how often each brand is named, with a margin of error. Answers come from third-party services we don't control; we report what they said, as they said it, and don't guarantee that they will keep saying it.

Trial, plans and payment

• Every organization you create when you sign up gets a 14-day free trial, with no card. An account we open for you may start with a trial of the number of days agreed (at most 90).
• Plans are billed monthly in advance, in euros excluding VAT, through Stripe. Businesses in the EU with a valid VAT number are invoiced under the reverse charge.
• You can change plan or cancel at any time from the billing page. A cancellation takes effect at the end of the paid month; months already paid are not refunded.
• A smaller plan pauses the projects and questions beyond its limits; nothing is deleted.

Your account and your data

You own the projects, brands, questions and facts you enter, and the reports you produce. You may export them at any time. We process the personal data in your account as your processor, under the data processing agreement.

The plans that include it let the organization's owners create API keys (MCP) to connect an AI assistant to the account. A key acts for the organization and must not be shared with third parties. You are responsible for the use your assistants and agents make of it. We may revoke a key that is abused or puts the service at risk, and we then tell the organization's owners.

Fair use

Don't use Sotance to break the law, to send spam, to probe or overload our systems, or to resell access without our written agreement. We may suspend an account that does, after notice unless the harm is urgent.

Liability

We provide the service with care and as described. Except for intent or gross negligence, our liability is limited to the amounts paid for the service in the twelve months before the claim, and excludes indirect loss such as lost revenue.

Changes, law and disputes

We give at least 30 days' notice by email of any change to these terms. Belgian law applies. Any dispute goes to the courts of the judicial district of our registered office, after an attempt to settle it amicably.